{"id":146,"date":"2007-08-09T19:44:48","date_gmt":"2007-08-09T17:44:48","guid":{"rendered":"http:\/\/luca.lovalvo.net\/1_luca_lo_valvo\/archive\/205_e-ticket_bug_de_ratachement_des_tickets.html"},"modified":"2022-11-04T15:58:26","modified_gmt":"2022-11-04T14:58:26","slug":"e-ticket-bug-de-ratachement-des-tickets","status":"publish","type":"post","link":"https:\/\/luca.lovalvo.ch\/blog\/e-ticket-bug-de-ratachement-des-tickets\/","title":{"rendered":"E-ticket Bug de ratachement des tickets"},"content":{"rendered":"

Eticket est un script php\/mysql de gestion de ticket de support open source, disponible ici : <\/p>\n

http:\/\/eticket.sourceforge.net\/<\/a><\/p>\n

E-ticket possède un petit bug quand on ratachement des tickets répondu de la prt d'un client. voici le correctif. <\/p>\n

 <\/p>\n

Dans \/inc\/class.ticket.php<\/font><\/p>\n

automail.php<\/font> utilise une fonction :<\/p>\n

 ValidID()<\/font>, ligne 159<\/font>.<\/p>\n

cette fonction vérifie la présence du ticket dans le système, mais returne l'état d'un mysql_num_rows() au lieu de l'ID du ticket.
Ce qui plante le système et n'attache pas la réponse du client.<\/p>\n

Dans la classe, ligne 159 voici la fonction original.<\/p>\n

function ValidID($id) {
$id=preg_replace('\/D+\/', '', $id); \/\/sanitise
    $res = mysql_query("SELECT ID FROM tickets WHERE ID=".$id);
    if ($id<\/strong>=mysql_num_rows($res)) { return $id<\/strong>; }<\/font>
} <\/p>\n

Une fois modifiée :<\/p>\n

function ValidID($id) {
$id=$id;
$idticket=$id;<\/font>
    \/\/$id=preg_replace('\/D+\/', '', $id); \/\/sanitise
    $res = mysql_query("SELECT ID FROM tickets WHERE ID=".$id);
    if ($id=mysql_num_rows($res)) { return $idticket<\/font>; }
}<\/font><\/p>\n

 <\/p>\n

Le logiciel fontionne parfaitement!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Eticket est un script php\/mysql de gestion de ticket de support open source, disponible ici : http:\/\/eticket.sourceforge.net\/ E-ticket possède un petit bug quand on ratachement des tickets répondu de la prt d'un client. voici le correctif.   Dans \/inc\/class.ticket.php automail.php utilise une fonction :  ValidID(), ligne 159. cette fonction vérifie la présence du ticket dans […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-146","post","type-post","status-publish","format-standard","hentry","category-programmation"],"_links":{"self":[{"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/posts\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":1,"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/posts\/146\/revisions"}],"predecessor-version":[{"id":354,"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/posts\/146\/revisions\/354"}],"wp:attachment":[{"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/media?parent=146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/categories?post=146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luca.lovalvo.ch\/blog\/wp-json\/wp\/v2\/tags?post=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}